Manage or cancel
Change your card, see past invoices, or cancel. You sign in with the email address you paid with — Stripe emails you a link, because there is no account here to log in to.
There is no early termination fee, ever. Cancelling takes one click once you are there, and nobody will ask you to explain yourself first.
What this browser thinks
Checking…
The questions people actually ask
What happens to Pro if I cancel?
Nothing, until the date on your key. The tools carry on exactly as they are, then the Pro features switch off and every tool goes back to running one file at a time — still free, forever, at any file size and with no waiting between jobs. Nothing you have already made is affected.
That is a consequence of how the licence works rather than a policy we could change: your browser checks a signed date offline, and there is no server for us to tell that you have left. You paid for that period, so you keep it.
Can I use Pro on another browser or phone?
Paste the same key there. Nothing counts devices, because there is nothing to count them with. The key is in the email sent when you subscribed, and it goes in the box on the welcome page.
I have lost my key.
Search your email for Your HermitFile Pro key, including spam, which is usually where it is. If it is genuinely gone, email hello@hermitfile.com from the address you paid with and you will get a replacement. A payment is easy to verify and there is one person reading that inbox.
What happens when it renews?
A new key is emailed automatically with a later date, within a minute or two of the payment. Paste it in the same box and it replaces the old one.
Refunds.
Ask and you get one, pro rata, without being asked why. Email hello@hermitfile.com. The exact wording is on Terms & refunds.
Cancelling never deletes anything, because we hold nothing to delete. Your saved settings live in your own browser and stay there.